I redeemed Jet Airways frequent flier points to buy a Delhi - Mumbai ticket. I cancelled the ticket and assumed that the points redeemed as well as the money paid will be credited back automatically. To my dismay, when I checked my account after few days, the same were not credited back. Upon calling Jetprivilege call centre, I was promptly told that as per their system, I am expected to send an email for getting the same credited.
SAD THAT AN AIRLINE NEEDS TO BE TOLD FOR CREDITING BACK CUSTOMER POINTS AND MONEY FOR TICKETS CANCELLED.
BUSY EXECUTIVES - BE CAREFUL.
Saturday, October 3, 2009
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