I redeemed Jet Airways frequent flier points to buy a Delhi - Mumbai ticket. I cancelled the ticket and assumed that the points redeemed as well as the money paid will be credited back automatically. To my dismay, when I checked my account after few days, the same were not credited back. Upon calling Jetprivilege call centre, I was promptly told that as per their system, I am expected to send an email for getting the same credited.
SAD THAT AN AIRLINE NEEDS TO BE TOLD FOR CREDITING BACK CUSTOMER POINTS AND MONEY FOR TICKETS CANCELLED.
BUSY EXECUTIVES - BE CAREFUL.
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I cancelled my confirmed JET Airways flight tkt (Singapore-Kolkata) booked on 2nd Jan,2013 for travel 09th Feb 2013. So 37 days before the trvl date.
ReplyDeleteJet Airways deducted 130 dollar around 6000 Rs for cancelling even one month before travel date.
I never encountered such unethical practice to make money in service sector.
Please be care full while booking international tkt from Jet airways.